Frequently Asked Questions

ON DELIVERY

1. How can I pay for my order?

You may checkout your order with credit card/debit card or PayPal. We do not provide Cash on Delivery services at the moment.

2. How can I track my order?

A tracking number will be sent to your email once the parcel has been sent out. We send out parcels every Friday. Please track your parcel here: https://www.eziemall.com/TrackYourOrder

3. What is the estimated delivery time? (for international shipping)
Zone Destination Countries Estimated Delivery Time (In working Days)
1 Brunei, Singapore, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia, Vietnam 6 to 10 Working Days
2 Other Countries 7 to 12 Working Days

** The estimated delivery time applies to major cities only. Delivery to areas outside of major cities may incur additional days. Delivery time is also subject to custom clearance process.

4. There was a problem with my order. How do I get a refund?

If there seems to be an error with your order, please send us an email to mailto:hello@penwings.com with:
- Photos of the defect
- Include your full name, order number and a description of the defect.

In the event that you need to contact us regarding a book defect, please contact our Customer Support team with the necessary details WITHIN 7 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. Penwings Publishing will not be held responsible for defect reports later than the given duration.

Refunds will be returned to your credit account after 2 working weeks.

ON PUBLISHING

I want to get published. How can I submit my manuscript?

Thank you for your interest in publishing with us. Please send them to hello@penwings.com in any readable format. Each submission will be screened by our Penwings’ team members to check for its potential success and market value. We will get back to you in 2 weeks once your submission is made. Manuscripts are piling up now and we may be late on our replies. Feel free to follow up with us if we have not replied within the stated time period.

We are currently only accepting Young Adult works of fiction, poetry, novels and short stories. Biographies, Children’s books, Erotica, Comics, Horror are not in our capacity to evaluate and market at the moment.

ON DISTRIBUTION & EVENTS

We are always looking for more distribution channels to distribute our best-selling titles worldwide. Our titles are currently distributed and sold nationwide in Malaysia, Singapore and the Philippines. Please drop us an email at penwingspublishing@gmail.com.

If you would like to engage our authors for book events, talks, interviews or award ceremonies, please get in contact with us with the email stated below.

Kindly email penwingspublishing@gmail.com for other business related inquiries.